Refund policy
At KazeDenchi, we are committed to ensuring your satisfaction with every purchase of gaming mice, mechanical keyboards, and audio devices. Please review our refund policy below for detailed information on returns, exchanges, and refunds.
Eligibility for Refunds
Refunds are accepted within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Products that are damaged, altered, or show signs of wear may not qualify for a full refund.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Opened software or digital downloads
- Gift cards
- Products marked as "final sale" or "clearance"
- Personalized or custom-ordered items
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original payment method. Please allow additional time for your bank or card issuer to post the refund.
Exchanges
If you need to exchange a product for a different model or size, please follow the return process above and place a new order for the desired item. Exchanges for defective or incorrect items will be handled on a case-by-case basis.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. Include photos of the damage or defect, and we will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions or concerns regarding our refund policy, please email [email protected]. We are here to assist you.