Faq

Order & Payment

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I change or cancel my order after placing it?
Orders are processed quickly. Please contact us at [email protected] within 1 hour of placing your order to request changes or cancellations. We cannot guarantee modifications after this window.

Do you charge sales tax?
Sales tax is applied based on your shipping address and local regulations. The exact amount will be shown at checkout.

Shipping & Delivery

What are your shipping options and costs?
We offer standard (5-10 business days) and expedited (2-4 business days) shipping. Costs vary by destination and are calculated at checkout. Free standard shipping on orders over $75.

Do you ship internationally?
Yes, we ship to most countries. International delivery times range from 7-21 business days. Customs duties and taxes may apply and are the responsibility of the buyer.

How can I track my order?
Once shipped, you will receive a tracking number via email. You can track your package using the carrier's website.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in original packaging. To initiate a return, email [email protected] with your order number and reason.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Can I exchange an item?
We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product.

Product & Warranty

Are your products genuine?
All products sold on KazeDenchi are 100% authentic and sourced directly from manufacturers or authorized distributors.

Do you offer warranties?
Yes, all gaming mice, mechanical keyboards, and audio devices come with a 1-year limited warranty against manufacturing defects. For warranty claims, contact [email protected].

What if my product arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the issue. We will arrange a replacement or refund.

Technical Support

How do I set up my gaming mouse or keyboard?
Most devices are plug-and-play. For advanced features, download the latest software from the manufacturer's website. If you need assistance, email [email protected].

My audio device is not working properly. What should I do?
First, check connections and ensure the device is charged (if wireless). Try a different USB port or cable. If the issue persists, contact [email protected] for troubleshooting.

Account & Privacy

Do I need an account to place an order?
No, you can check out as a guest. We do not require account creation for purchases.

How is my personal information handled?
Your privacy is important to us. We use industry-standard encryption to protect your data and never share your information with third parties for marketing purposes. For details, see our Privacy Policy.

Contact Us

For any other questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.